شحن

📦 Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with [Your Store Name]. This Shipping Policy explains how we process, ship, and deliver orders within the United Arab Emirates and internationally.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after 5:00 PM (UAE time) will be processed the next business day.

  • During sales or high-demand periods, processing may take slightly longer.

Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Coverage

We currently ship to:

✅ All Emirates within the United Arab Emirates (UAE)
🌍 Selected international destinations (if applicable)

If your location is not available at checkout, please contact us before placing your order.

3. Shipping Rates

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight/size

  • Selected shipping method

UAE Standard Shipping

  • Delivery Time: 1–4 business days

  • Cost: [AED XX or Free above AED XXX]

Express Shipping (If Available)

  • Delivery Time: 1–2 business days

  • Cost: [AED XX]

4. Cash on Delivery (COD)

If you offer COD:

  • COD service fee may apply.

  • Please ensure someone is available to receive the package.

  • Rejected COD orders may affect eligibility for future COD purchases.

5. International Shipping (If Applicable)

  • Delivery times vary by country (typically 5–12 business days).

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • We are not responsible for delays caused by customs clearance.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

7. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Customs clearance

  • Courier operational issues

We are not liable for delays outside our control but will assist in resolving any delivery issues.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages.

  • Additional shipping charges may apply for re-delivery.

9. Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery.

  • Provide order number and photos (if damaged).

  • We will coordinate with the courier to resolve the issue.

10. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Failure to receive delivery

  • Refusal to accept package

We may deduct shipping costs before issuing a refund.

11. Contact Information

If you have any questions about shipping, please contact:

📧 Email: [your email]
📞 Phone/WhatsApp: [your number]
📍 Location: United Arab Emirates

✅ Important (For Shopify Compliance)

Make sure your policy:

  • Clearly states delivery times

  • Mentions duties & taxes

  • Explains liability limitations

  • Matches what you actually offer at checkout

  • Is linked in your footer and checkout page